Service rating : Despite the company being very much an on line organisation they agree to help me personally. I value that so much and would recommend you highly. Your products are delightful.Thank youProduct : Unique! ........................................
Service rating : Very quick order and delivery. 3Rd time I have used and always excellent service. Will use again.Product : Great quality as ever. Mrs loved it
Service rating : Spoke to a member of the team online to change a few things, sent the items to 2 separate addresses, no extra cost. Couldn't have been more helpful. They were able to engrave in Russian which I couldn't find anywhere else. Really happy customer!Product : Very delicate,. Slightly smaller then expected but fits two different sized wrists for me and my friend
Service rating : I really liked that what I wrote in the note section for the inscription was read and paid attention to when I was ordering a bangle bracelet for my niece.Product : After I saw the bangle bracelet I ordered for my niece, I was actually disappointed in the size. It was much smaller than what it looked like online, more for a child than an adult. She was very happy with the inscription though.
On 29-Jun-2018 the supplier responded:Hi, thank you for taking the time to write a reply. We try to provide as much accurate information on the product page as possible before purchase, including sizes, photos and descriptions. Kind regards, Emma
Service rating : Good service apart from little hick up on delivering to my girlfriend in Romanian when they didn't give the correct phone number to courierProduct : excellent value would buy one again
On 14-Jun-2018 the supplier responded:Hi, thank you for taking the time to write a review. I am sorry to hear that there was a small delay in delivering your order. Our system automatically pulls through all the shipping information the customer enters for delivery. Please do feel free to let us know if you have any further queries. Kind regards, Emma
Service rating : Easy to order. Good communication - letting me know the state of my order, and fast delivery.Product : Lovely - birthday present
There was a computer glitch when ordering. They took care of it immediately. The order was processed quickly, and arrived in the US in a timely manner. The presentation box is so nice, and my bracelets are exactly what I imagined. Very special!!
Service rating : As always, excellent service, fast, more beautiful in real than it is on the photos. I ordered 7 items over the last few years and i love them all.Product : Eye catching piece of art
I never got the bracelets I ordered over a month ago.
On 03-May-2018 the supplier responded:Hi, thank you for taking the time to write a review. I understand that my colleague has been in contact with you and is looking into this issue for you. She will be updating you tomorrow with further information. Kind regards, Emma
Service rating : Amazing service! Very quick delivery and perfect engraving.Product : Good quality, good fit. Recipient very pleased with the gift!
Service rating : Great service- from start to end. Easy to order and quick delivery! Love their designs and been using them for myself or giving to loved ones for at least 5 years now.Product : Just a bit thinner than it looks but a great, delicate piece
Items are very flimsy and engraving are too tiny for my liking!
On 04-Apr-2018 the supplier responded:Hi, thank you for taking the time to write a review. I am sorry to read your comments, all customer feedback is very important to us. We endeavour to make sure all our photos and product information is as accurate and representative as possible. Please do feel free to email us at [email protected] if you would like to discuss this further. Kind regards, Emma
Service rating : The site was laid out extremely well, with lots of choice of beautiful pieces. I appreciated the cute packaging and fast, free delivery, but was very slightly disappointed in the quality of the item. I realise that this is because I chose the thinnest, narrowest bangle and the very nature of the item makes it very delicate and difficult to engrave. It has not deterred me from shopping or recommending Merci Maman whatsoever, I would just avoid the plain bangle.Product : This bangle is extremely thin and delicate, so the engraving is not as perfect as it would be on a piece with more space to write and a thicker surface to engrave, nobody is at fault, it is just the compromise for such a dainty piece. I like the fastening and I appreciate the packaging and quality of the 18ct rose gold finish.
Service rating : Such a lovely personal service.Product : A little bit thin, looks more substantial on the website, but lovely none-the-less
On 01-Mar-2018 the supplier responded:Hi, thank you for taking the time to write a review, we are delighted that you are happy with your bangle. We endeavour to be as accurate as possible with all our information and all measurements are on the website. I will pass your comments onto the team. Kind regards, Emma
Gifts were disappointing as photos made the jewelry more substantial and larger than they actually were.
On 27-Feb-2018 the supplier responded:Hi, thank you for taking the time to write a review. I am so sorry to read your comments, we endeavour to provide accurate information on our website, including measurements, on all product pages. Please do not hesitate to contact me at [email protected] if you have any further queries that I may be able to help with. Kind regards, Emma
Service rating : FastProduct : The bracelet looks nice, but it will not stay on the wrist. It keeps popping out of its lock
On 31-Jan-2018 the supplier responded:Hi, thank you for taking the time to write a review. I am sorry to hear your comments, this is one of our most popular products. If you would like to send us an email to [email protected] including your order number, we will respond with a Free Post Returns label that you can send your item into our office and we can see if we can make an alteration. Kind regards, Emma
Service rating : Beautiful product. Quick delivery.Product : Looks great and stylish...
Service rating : The bracelets were beautiful, delicately inscribed, and arrived very promptly despite the Christmas rush!Product : So beautiful! Very delicate and individual.
Service rating : Brilliant service. Quick and gorgeousProduct : Fantastic service and beautiful bracelet
Service rating : the easy in ordering the items how quickly the were delivered and the qualityProduct : really loved the braclet it is something that can be held on to for sentimental rasons