Signature gift box
UK & Worldwide £2.95
Express delivery available
1st Class delivery by Royal Mail: 1-3 working days = £2.95
Free for orders over £100.
Next Day delivery by Royal Mail: next working day before 1pm = £9.95
Order any weekday before 1pm. Friday orders will be delivered on Saturday.
Signature required upon delivery.
Europe & Rest of the World Delivery
Standard delivery: 5-7 working days = £2.95
No tracking code.
Express Delivery by UPS: 2-3 working days
Order any weekday before 1pm.
Tracking code provided. Signature required upon delivery.
Zone A = £14.95 (Western Europe)Zone B = £19.95 (Eastern Europe, Switzerland, Norway, USA, Canada)Zone C = £24.95 (Australia, Asia, South Africa, Russia)Zone D = £29.95 (rest of the World)
Orders shipped outside the European Union may be liable to taxes, duties, custom charges and extra fees charged by the courier company at destination. Payment will need to be made by the recipient and we cannot be held responsible for any charge once the package has been shipped from our London studio.
Service rating :Easy to order & speedy deliveryProduct : Lovely necklace, exactly as shown on the website. My only slight concern is that where the engraving has been done it has left raised bits around each letter, this has slightly scratched the other charms, but im sure that over time this will wear down & become less obvious.
Service rating :Excellent service, really fast delivery!Product : Bought The Duchess Necklace for my daughter's birthday in honour of her becoming a first time Mum in July. Engraving was beautiful with baby's name and date of birth on the front and a personal message on the back which really meant something to my daughter and daddy's initial in the love heart. Such a personal bespoke gift and absolutely loved by my daughter. I don't imagine she will ever take it off, she is over the moon with it! Such a lovely gift to give and so appropriate for the emotion a new baby brings - love everything about it, packaging beautiful too.
Thank you so much for such a sweet comment, I am delighted to read that you are satisfied by our products and that your daughter will probably not take it off! Lovely story thank you!
Fast shipping and my wife loved her necklace!
Service rating :Ma commande a été traitée de façon efficace et rapidement.Product : La chaîne s'est cassée après 3 semaines.
Merci beaucoup pour avoir pris le temps de laisser un commentaire et je suis désolée d'apprendre que la chaîne se soit cassée. Dans de telles conditions, nous envoyons une chaîne de remplacement automatiquement. Je préviens donc l'équipe de production qui se chargera de vous faire parvenir une nouvelle chaîne dès demain. Cordialement, Marine
Service rating :Excellent shipping timeProduct : I purchased this for my daughter in law to celebrate my granddaughters (her daughters) first birthday, she really loved it!
Service rating :The item arrived very quickly and was packaged beautifullyProduct : The necklace was very pretty. It had some very small scratches on the silver but only on very close inspection. I was very happy to give it as a present.
Thank you very much for your comment. I am sorry to hear about the little scratches and I hope that the recipient loved the gift. Please let me know if there is anything I can do for you. Kind Regards, Marine
Service rating :Necklace and engraving were exactly as requested. Customer service helped troubleshoot a shipping question, exchanged email and even contacted me personally via telephone. Fantastic experience!Product : Beautiful necklace, great quality, personalized engravings are fantastic, will be treasured forever.
Service rating :It arrived before the estimated delivery date and came in time for Mothers Day. It was a nice surprise for my daughter. Product : I am very pleased with my necklace. I will order from you again in the future.
trusted independent customer feedback forum