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Engraved by hand

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Express delivery available

Product Details

Here at Merci Maman, we go that extra mile to help you customise your bracelet. Nothing is too much trouble and we love to help, especially if you want to re-string your existing bracelet.
 
All you have to do is fill in the form on the right, print the UK Royal Mail Return Label displayed above (no stamp needed for UK customers), stick it on the front of a well sealed and padded envelope and enclose your 5 digits Order Number and your bracelet.
 
No additional stamp is needed as this label covers the postage cost. Then you can simply post your envelope in any UK Post Box or Post Office.
 
For customers living abroad, please send back your bracelet with your 5 digit Order Number to the address that is in our Contact Us section.
 
We do not want you to be without it for long, as soon as we receive it we will get to work. We will restring your charms and dispatch your bracelet to your address the next working day.
 
  • UK Return Label included
  • Braid made of durable, colorfast polyester
  • 24 braid colours
  • Quick turnaround
 

Reviews

97% Service

96% Product

135 Customer Reviews

+ 14-Jun-2017

Good quality metal & string.

++ 31-May-2017

Perfect, exactly what I was expecting

++ 05-Apr-2017

very efficent and good quality

++ 14-Jan-2017

Great service. Will be doing it again.

++ 11-Jan-2017

Excellent turnaround and helpful telephone support about how to go about it.

-- 12-Nov-2016

Loved my first bracelet string was true to colour, used the re-string service and was unhappy.

++ 09-Nov-2016

Excellent

++ 26-Oct-2016

Beautiful classic french products, very very lovely

++ 19-Oct-2016

Excellent

++ 12-Oct-2016

Excellent

++ 28-Sep-2016

Quick, efficient restring service

++ 19-Jul-2016

Sent my bracelet for restringing,charms were cleaned up and came back looking brand new! Great service!

++ 11-Jul-2016

Excellent

+ 07-Jul-2016

Good

++ 01-Jul-2016

Excellent

++ 15-Jun-2016

Excellent

++ 09-Jun-2016

As Above

++ 07-Apr-2016

As Above

++ 26-Mar-2016

As Above

++ 20-Mar-2016

Easy, fast and high quality service

++ 16-Mar-2016

Very efficient service, and returned beautifully packaged

++ 02-Mar-2016

Excellent

++ 28-Jan-2016

As Above

++ 13-Jan-2016

Excellent work,great job,very pleased

++ 21-Dec-2015

Excellent service and you even improved the inscription on the braclet at no extra cost - many thanks

++ 28-Oct-2015

Excellent! Would recommend to others

++ 30-Sep-2015

Quick responsive and efficient

++ 23-Sep-2015

Excellent

++ 29-Aug-2015

looks great happy to be wearing it again

++ 21-Aug-2015

Amazingly quick and so cheap!!

++ 21-Aug-2015

Arrived in perfect condition with its beautiful new string and my charms looking shiny and new!

++ 25-Jun-2015

Sent a bracelet back for a restring, the second one it has required, however after 4 years of constant 24/7 wear the engraver silver disc was looking worse for wear, very tarnished and almost unreadable, on receipt of the bracelet after the restring i found it had been cleaned and polished as well making it look almost new, thank you merci maman .

++ 25-Jun-2015

Top notch as always

+ 27-May-2015

I was sent the wrong size initially but also don't like the new material they are using as it makes the bracelet look cheap.


Thank you for your feedback. I am sorry to read that you are disappointed by our restring service. We changed the material of the braid last year as we encountered some problem. The waxed cotton wasn't lasting long and the colour was fading. This is why we introduced the polyester braid, much stronger and long lasting with a colour that doesn't change. Please feel free to send us your bracelet back if yo wish to have the old braid, we still have a couple of meters available so we can restring your bracelet with the string you prefer.
Regards, Marine

++ 25-May-2015

Excellent

++ 20-May-2015

As Above

++ 20-May-2015

The little heart bracelet is lovelŷ, very understated with dainty engraving.

++ 20-May-2015

Simple service, including postage. Delighted that the bracelet is now large enough for my daughter.

++ 20-May-2015

very neat

++ 29-Apr-2015

Always excellent service spot on as usual, thanks

- 29-Apr-2015

Unfortunately I've had to re-tie the knot a number of times and might soon have to return it as the Liberty material doesn't hold knots well :-((


Thank you very much for your order on Merci Maman and for your feedback.
If you are having problems with the knots, please feel free to get in touch with me by email ([email protected]) and to return the bracelet back to us so that we can restring it for you. Alternatively, we could add a T-bar clasp so that you don't have to use the sliding knots.

Best Regards,
Marine

++ 29-Apr-2015

Beau cordon. Recu tres rapidement.

++ 11-Mar-2015

Cord appears stronger than the original, great selection of colours.

++ 10-Mar-2015

Le produit est arrivé impeccable. Exactement comme à l'origine ! Je suis très très contente.

++ 10-Feb-2015

Perfect!

++ 10-Feb-2015

Really good service - prompt and how I requested it.

++ 20-Jan-2015

always quick

++ 19-Jan-2015

Excellent really pleased

++ 19-Jan-2015

Amazing personal, fast and effective service as usual - it's why we keep coming back for more !!

++ 19-Jan-2015

Very quick and efficient service

++ 19-Jan-2015

Great job. Returned really quickly even though it was over the festive period.

++ 19-Jan-2015

very quick and easy

++ 09-Dec-2014

Great! The string looks more durable than the cord used for previous restrings; it's good to see that MM realised there was a better product than the one previously used and have now sourced it. My bracelet looks great - thank you :-)

++ 09-Dec-2014

A gorgeous personalised bracelet. I get lots of admiring comments.

++ 09-Dec-2014

Simple and perfect

++ 09-Dec-2014

Always excellent

++ 26-Nov-2014

super service ...above and beyond

++ 30-Sep-2014

Fast and easy process

++ 30-Sep-2014

Prompt service. Reasonable charge

++ 11-Sep-2014

Newly strung bracelet even better than before and so easy.....even all the way from Australia! very impressed!

++ 11-Sep-2014

It was sent off and repaired then returned in the space of 3 days. They even polished the charms . Thank you

+ 11-Sep-2014

Simple and reasonably priced.

++ 13-Aug-2014

Very fast service

++ 13-Aug-2014

really fast restring service !

++ 24-Jul-2014

My fiancé did get a new bracelet string elsewhere first, and it was hopeless, so I was thrilled to discover that you offered a restring service. The quality of the 'string' is so good and the bracelet was returned very quickly and was like new. It was so easy to organise and I was kept informed every step of the process.
I bought the bracelet through notonthehighstreet. Do you mention the restring service in your details on there? I wasn't sure, but you most certainly should!
Thank you so much. A very delighted Aisling! 😃

- 23-Jul-2014

Good job but overpriced.

+ 23-Jul-2014

As above

++ 03-Jul-2014

Very fast and efficient. Lovely job

++ 02-Jul-2014

No fuss speedy service. Thankyou x

++ 02-Jul-2014

Excellent

++ 11-Jun-2014

Brilliant! Couldn't believe how fast my bracelet was returned after using the restring service.! Was worried about sending it away as it's very special to me but there was absolutely no reason to worry! The only thing I would say is my new purple string had gone really faded and loose after only a week of having it back so I think it will need restringing much sooner than my last grey one which last about 7/8 months


Thank you for your feedback and I am so pleased that you received your bracelet back speedily. Please contact me directly on [email protected] if you would like me to arrange for your bracelet to be restrung back to the grey without charge. Furthermore, we have just introduced some new styles of braid which you may be interested in. Thank you.

Merci Maman Team

++ 21-May-2014

Very good, I do think that when placing the order online it should clearly state that an email will be sent to the sender stating how the item should be returned as I had to make a few calls as it was not clear.

++ 21-May-2014

Lovely products.

++ 11-May-2014

Excellent

++ 07-May-2014

Really easy to order and such quick service - excellent!!

++ 07-May-2014

I haven't tried it this time but in the past it was fantastic. My goods actually got lost in the post and Merci Maman replaced them!

++ 07-May-2014

Absolute amazing, faultless great to deal with

++ 14-Apr-2014

Very easy and quick

++ 14-Apr-2014

Bravo nothing more to say !!!

++ 19-Mar-2014

Have had my braclet restrung twice now, both different colours grey. This time I went for pink which actually the string seems to b different this time. Think I prefer the darker colours. Service is great though but didn't think I would have to keep getting it restrung. I can't take it off me though cause it means so much. Thanks guys

++ 16-Mar-2014

Have a few bracelets, get them restrung when needed or fancy a colour change. Very fast and easy service.

++ 12-Mar-2014

Look good as new - thanks

+ 12-Mar-2014

Could be alot better


I know we have been in touch a short while ago in relation this and I have offered to have this redone for you. I am concerned though that you say they stretch. Please do bear in mind that the braid is made from waxed cotton and therefore should be removed before showering etc. n the meantime, as soon as we have your bracelet, it will be restrung and returned to you as soon as possible.

Merci Maman Team

++ 02-Mar-2014

Just what I wanted

++ 28-Feb-2014

Love my bracelet just a She I have to get it re stringed twice a year

++ 28-Feb-2014

I think the restring service is amazing! It's great value, really simple to do, and the whole process is so quick that you don't have to be without your item for more than a couple of days. I actually think it adds value to the purchase because you can refresh the string so easily and cheaply.

++ 28-Feb-2014

Easy, quick and good!

++ 01-Feb-2014

Excellent

++ 01-Feb-2014

As Above

++ 31-Jan-2014

As Above

++ 31-Jan-2014

Very quick. Very simple. Very good.

++ 14-Jan-2014

Very happy with rest ringing of bracelet. My boyfriend has bought me one this year for Christmas 😊

++ 13-Dec-2013

Very quick and an excellant job

++ 13-Dec-2013

Very fast and efficient, thank you.

++ 13-Dec-2013

Excellent

++ 13-Dec-2013

excellent whatmore can i say

++ 29-Nov-2013

really happy, would use this service again

++ 18-Nov-2013

Very efficient and well done; recipient also appreciated lovely packaging.

+ 06-Nov-2013

Great service ,however string very short & I have small hands & slim wrists.
I was offered to send the bracelet back but have decided to keep as it is on my wrist now.

++ 05-Nov-2013

There and back in 2 days and rang me to check something brill service

++ 05-Nov-2013

V fast and efficient

++ 05-Nov-2013

Great cost and fast delivery back.

+ 05-Nov-2013

Your service is excellent , but the string you're using at the moment is poor quality . It doesn't hold well together. 5 years ago when I got my firs bracelet the quality of string was much better.


Thank you for your feedback. I am sorry that you do not feel the braid is of the same quality - it does actually come from the same supplier as five years ago. We recently introduced some satin braids and as a valued Customer I would be very happy to arrange a free Restring for you if you would like to try it as an alternative. I will email you separately with details on how to arrange this.

Merci Maman Team

++ 22-Oct-2013

Fast. efficient, and exactly as requested

+ 19-Oct-2013

I love the bracelets - I don't think the clasp (t-bar) works well and have now gone to a knotted bracelet which works better but perhaps they could offer something more on a chain style

++ 18-Oct-2013

quick and easy!

+ 18-Oct-2013

Good

++ 02-Oct-2013

Very easy instructions Great service.

++ 02-Oct-2013

Extremely easy and efficient service that I have used several times as wear in sea on hols and it is always returned in beautiful box like a brand new.

++ 01-Oct-2013

Everything was fine. However, I would appreciate to have a possibility to enter a correction of the delivery adress after sending off the order.

-- 01-Oct-2013

I'm not the first to say this but the staff do not listen to what the customer requests. I asked for an extra string with sealed ends and paid £5 for it but received an unsealed piece of string which the company normally charges £2 for so got ripped off, non-refunded and left without the product I asked for.

++ 01-Oct-2013

I adore my bracelets, I have them both in gold and silver and I gets compliments all the time. The restring service works well.

++ 01-Oct-2013

Excellent


Thanks very much for your feedback. It maybe that the original braid got very wet to go in this sort of time frame. We have looked at alternatives to the waxed cotton braid including leather and found them to be either prohibitive pricewise or not suitable for the range of products that we have. In the meantime, I am glad that you are now happy with the bracelet and hope that you continue to enjoy it.

Merci Maman Team

++ 01-Oct-2013

As Above

+ 15-Sep-2013

Great that there is this service. Got it restrung grey but already it has turned colour. This is because I don't take it off ever , even when showering.

++ 12-Sep-2013

Thought the level of service was extremely helpful and personal, lots of options offered. Very good indeed!

++ 12-Sep-2013

All the comments above relate to the restring

++ 12-Sep-2013

Excellent value. Have recommend to lots of friends

++ 12-Sep-2013

An enjoyable service thank you.

++ 11-Sep-2013

Brilliant service quick, easy, efficient & very good value for money, my fiancé was worried he'd never be able to wear again as the cord was on its last thread until I surprised him with it after its restring, thank you merci maman!

++ 11-Sep-2013

Quick turnaround and very pretty liberty braid.

++ 13-Aug-2013

Colour of string doesn't last long but the speed of service & product were excellent.


We recommend to avoid contact with water as much as possible to prevent the braid from discolouring as it is made of cotton but if you ever want a new braid we offer a restring service which can be found on this page: http://mercimaman.co.uk/cart/restring. Let us know if we can help with anything else.

Merci Maman Team

++ 06-Aug-2013

Bracelet looks brand new and was back with me within a week of sending it. Thank you!

-- 06-Aug-2013

I've recently bought a replacement leather "string" for a bracelet that I bought for my husband some years ago. The new leather "string" is already broken and you can see the nylon inside the leather...

++ 06-Aug-2013

Unfortunately I have to resting my bracelet every three months or so and the colour fades quickly but to be honest it'n not too much of a problem. Always nice to change the colour. It would be nice to have the option to attach my charms onto a chain bracelet though. Overall, very happy with Merci Maman purchases and service.

++ 05-Aug-2013

Fantastic and very fast

++ 05-Aug-2013

It looks fantastic and I'm pleased to be wearing it again.

++ 05-Aug-2013

excellent service, very helpful !

++ 05-Aug-2013

very plesaed with the item we purchased

++ 05-Aug-2013

Beautiful personalised products that made unique gifts and really let you say what you want in your own words.

++ 05-Aug-2013

My order was dealt with quickly and after the restring, the bracelet looked as good as new!

++ 05-Aug-2013

excellent and quick service. :o)

++ 05-Aug-2013

As good as new

+ 05-Aug-2013

Good but asked if a 2 colour restrung could be done several times. They ignored the question and just did a single colour

++ 05-Aug-2013

Excellent

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Delivery

UK Delivery

FREE 1st Class delivery by Royal Mail: 2-3 working days = FREE

No tracking provided.

Tracked 1st Class delivery by Royal Mail: 2-3 working days = £4.95

Tracking code provided. No signature required upon delivery.

Next Day delivery by Royal Mail: next working day before 1pm = £9.95

Order any weekday before 1pm. Friday orders will be delivered on Saturday.Tracking code provided. A signature is required upon delivery.


Europe & Rest of the World Delivery

FREE standard delivery: 5-10 working days = FREE

No tracking provided.

Express Delivery by DHL:

Order any weekday before 1pm.Tracking code provided. A signature may be required upon delivery.

Zone A (Europe, USA & Canada): 2-3 working days =£9.95

Zone B (Rest of the world): 3-4 working days = £19.95

Orders shipped outside the European Union may be liable to taxes, duties, custom charges and extra fees charged by the courier company at destination. Payment will need to be made by the recipient and we cannot be held responsible for any charge once the package has been shipped from our London studio.


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