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Terms & Conditions

Welcome to our website. By browsing this website you are agreeing to comply with and be bound by the following terms and conditions, which together with our privacy policy govern Merci Maman Limited’s relationship with you.


The term "Merci Maman" or "us" or "we" refers to the owner of the website whose registered office is 25 Heathman's Road, London, SW6 4TJ - UK. The term "you" refers to the user or viewer of our website. The content of this page is subject to change without notice but of course while keeping it within all relevant legislation. Your use of this website is subject to the laws of England and Wales.


If you wish to cancel your order, you must email [email protected] to make sure your order has not been prepared yet as all orders are processed on the same day or next working day. If you placed your order before 1pm on a weekday, your product(s) will be prepared in the afternoon on the same day. If you ordered after 1pm or on Saturday/Sunday or a bank holiday, your order will be made on the morning of the next working day. If your order has already been prepared you will unfortunately not be allowed to cancel it. The Statutory right to cancel an order and receive a full refund under the Consumer Protection Regulations 2000 does not apply to personalised items.


Given the very nature of our products which are made with your choice of words, our items are non-returnable and non-refundable. However, if you notice a flaw in the product you received, please email [email protected] to discuss an exchange.


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


We take privacy very seriously here at Merci Maman and are committed to safeguarding your online data. We only collect, store and use personal data to enhance and personalise the service we offer to you. You can ask us at any time not to share your information with third parties by emailing us at [email protected]

When you purchase products through, we ask for information such as your name, email and postal address that can be used to enhance the content you receive from us by email and in the post. Please note that credit card and debit card details are processed securely through Sagepay - a reputable payment system - and are not stored by us.


A “cookie” is a small text file used for various purposes such as:

Provide you with the best experience possible on our website. Without them we wouldn’t be able to let you log in automatically or remember the items you left in your shopping cart. 

Show you products relevant to your experience in banner advertising on other selected websites.

Helping us for analytical purposes. For example so we know the number of people who visited our website this month.

By visiting our website with your browser settings adjusted to allow cookies, you are consenting to allow us to use it for the purposes outlined above.

It’s important to remember that cookies cannot be used to find out the identity of a user.  Cookies are never shared with third parties. 


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