Service rating : The staff called regarding my order to say the charm I've chosen is too heavy to be added to my infinity bracelet. However they sent me the charm on separate braid without an extra charge. The order arrived very quickly. and the product is looks exactly as it described. very happy with the company.Product : The quality is as described. Packaging was excellent, especially if it is a gift. The graving on the product was very tasteful but unfortunately on the wrong side as I ordered. But did not mind.