Absolutely love my necklace! The engraving is lovely, the delivery and service were fantastic. I would definitely buy from them again!
Schöner personalisierter Schmuck. Sehr schneller Versand!
Service rating : Ordering was quick, delivery quick and jewellery spot on. What more could one want?Thank youProduct : As usual it was all just right and have no complaints whatsoever.Thank you
Service rating : Love them!!!Product : Very high quality. Very happy with my purchase!
Service rating : Good quality and lovely design.Product : Nice box and quickly delivery
Service rating : Absolutely fantastic company to deal with. I ordered certain items to match in with jewellery already purchased but was not quite sure I had ordered the correct products so when I placed my order I added a little note explaining this. Literally a few hours later I received a telephone call from Emma who had receymy order and checked whether I had ordered the correct charms to match in and she informed me she had checked my previous orders and informed me that I had actually ordered the wrong items but not to worry as she had changed my order so the charms would match. Absolutely fantastic service and would definitely recommend. All the products are beautifully engraved, packaged and delivered promptly.Product : Beautiful items, engraving is perfect and all products perfectly packaged.
I never received the product I ordered. My order confirmation email stated I could reply to that email. When I did that in order to question the status if my order, my email bounced.
On 07-Jun-2019 the supplier responded:Thank you for taking the time to reply and apologies if you have not had a response from us - I have been unable to retrieve any email enquiry from you. Your order was shipped on 15 May and an automatic email to this effect would have been sent to you. With the International Free Shipping service that you selected, it may sometimes take a little longer than the guide but if it is not with you next week please do call us on 020 7731 1377.
Service rating : Love it . HappyProduct : Very nice. I love it. And it arrived on time.
Service rating : Professional, personal, efficient. For someone not "tech savvy" brilliant.Product : Quality A1, packaging simple and beautifully done.The little girls figures priceless!
Service rating : The website is super clear, the service is fabulous and fast and the products feel so personal. I think MM has it does it so right - considering it is an online experience - it feels very personal.Product : I bought an engraved disc for a birth present - v special
Service rating : My reason for such a low score was that I had huge difficulty getting the site to accept my payment. I made several calls direct to Mercia Maman. No one was helpful or bothered.Product : It was just as I had expected
On 01-May-2019 the supplier responded:Thank you for your order and taking the time to reply. We were aware at the time that you were having issues completing your order but as we had no technical issues on the day we immediately offered you alternative methods of completing your order and of payment. For future reference, and in the rare event that completing your order proves difficult, please contact our Customer Service team on [email protected] who will be able to help you. Many thanks.
I have raved about your service in the past; however, was quite disappointed in the service I received this time. I confirmed special instructions to keep two charms as independent gift and a third gift to be the necklace with only the charms specified. I received one package with all the charms mounted on one necklace!! This was supposed to be Mother’s Day gifts for three different moms. Now I have to separate the charms all out and find boxes to repackage the separate gifts ;(. . I am not sure how this happened and we even confirmed details by email and I was assured my directions would be followed.
On 11-Apr-2019 the supplier responded:Hi, Thank you for taking the time to write a review, I am so sorry to read your comments. We do have a checking process in place for all orders, I am so sorry that a mistake was made. Please feel free to email me at [email protected] and we can organise sending additional boxes to you. Kind regards, Emma
Service rating : Customer service team were incredibly helpful.Product : Excellent quality product and beautiful engraving.
Amazing customer service. I have been a client for a long time and also referred many friends. Love their pieces and the way they treat the customer.
Service rating : I love ordering from Merci Maman! I have had phenomenal customer service with my first order and my second order was perfect!Product : The quality is wonderful! I purchased a modified Duchess necklace and children's charms and they are lovely. I'm giving 5 starts because they are great purchases, the charms do tend to rub together and create a matte like finish where they rub.
Excellent as always - quick and efficient
Service rating : The quality of the jewelry is good. The engraving is beautifully done. I like the different pieces offered. I have ordered several times and I receive complements on my jewelry. I do recommend Merci Maman to my family and friends.Product : I like the engravers name is included. It makes it feel more special.
Service rating : excellent service, website easy to use and customise itemsProduct : personalised necklace was excellent quality and beautifully engraved, came in lovely packaging and I ordered a card with the item which was lovely.
Service rating : Gorgeous piece of jewellery and very speedy delivery as always.Product : Very pretty charms - delicate and well made.
Service rating : Easy to order online and it was nice to receive the phonecall to let me know that my order was being dispatched.Product : Good value for money and look attractive.