Service rating : Emma was incredibly helpful with ordering a replacement for my partner's necklace. The issue was sorted in less than 24 hours which was brilliant as my partner loves the personalised necklace.Product : The personalised necklace is beautiful and my partner loves it.
The necklace itself is pretty and the packaging is also nicely put together. I did however pay for next day delivery as it was a gift for a friend’s birthday and this arrived on the Monday not the sat so I didn’t get chance to give her the gift before heading back to Australia. I did call Merci and left a voice mail but never received a call back .
On 10-Apr-2019 the supplier responded:Hi, thank you for taking the time to write a review. I am sorry to hear that your order did not arrive with the correct service and you did not receive a call back. Please do feel free to contact me at [email protected] so that I can look into this further for you. Kind regards, Emma
Service rating : Easy to navigate the website. Delivery was super quick.Product : The necklace is lovely and the packaging was really good! I did struggle to see the personalisation on the smaller circle, although the recipient was able to read it okay! Overall, I’m really pleased with the necklace which I purchased as a gift!
Service rating : Lovely product, excellent value for money. Efficient service, with a personal touch.Product : I've bought a few pieces from this firm over the years, products are elegant and understated. Good quality, well presented. Where I've had a query they've called, nothing's to much trouble.
Service rating : I placed my order on Friday and it arrived the next morning: the perfect gift with excellent service!Product : Simple and elegant, nicely engraved and well-packaged.
Service rating : I would highly recommend the website. Delivery was excellent.Product : The Jewellery was of good quality, packaged well and looks very stylish when worn.
Service rating : Everything. Fast,reliable service and my sister loved her gift.Product : Beautifully presented. Very pleased with this purchase.
Very easy. Great quality. Lovely packaging. On time. Very happy.
Service rating : Website and customer service was fine, however I felt that the product was poor. The picture was lovely but the actual necklace is very thin and almost flimsy and the engraving is so light and small that you can barely read it unless you’re looking at it close up.I really am most disappointed with it.Product : The person is action first of all was not what I’d requested. Customer service did (eventually) agree to send a replacement for what I had ordered. The necklace is thin,flimsy and the engraving so light and small that it’s barely viable unless you’re really close up.Nice packaging though.
On 10-Jan-2019 the supplier responded:Hi, thank you for taking the time to write a review. I am sorry to read your comments. Our Intertwined collection has remained very popular from its introduction and we have many repeat Customers. This is a delicate piece with discrete engraving and this seems to have been its appeal. If you would like to discuss this further please do feel free to contact me at [email protected] Kind regards, Emma
Service rating : Fantastic item and great service.Product : my Wife loves the item, just a great product.
Service rating : Love the necklace, very pretty. Quick efficient service and delivery.Product : Beautifully engraved, smartly packaged
Service rating : Good listenerTook the time Well advisedProduct : Good listener Well advised Took the time
Service rating : Beautiful necklace, excellent engraving, fast delivery, nice packaging. My wife absolutely loved it!Product : Very nice engraving. Fast delivery. Very satisfied.
Service rating : Excellent serviceProduct : Lovely packaging. Felt special and a real treat.
Service rating : Everything was very smooth with the order and nothing was difficult to do. The order was dispatched very quickly and I think I had it about 3 days after orderingProduct : Seems like very good quality and my wife loves it.
Service rating : I love love love this necklace... I’ve had so many compliments on it. Service was great, necklace arrived quickly and beautifully packaged. I will be coming back for more!Product : Beautiful necklace and beautifully personalised! It’s my favourite piece of jewellery
Service rating : It was easy and uncomplicated to place the order and the necklace arrived quickly.Product : It is lovely - just what I wanted. The packaging is really beautiful - they make wonderful presents although this was for me.
Service rating : Quick and efficient . Great product!!!Product : Great product. Thank you !
Service rating : Easy to use site. A fast & efficient service and a beautiful product.Product : Beautiful personalised necklace. A gift for a relative who loved it
excellent service. I needed to get a necklace delivered quite quickly and was delighted with how prompt the service was, thanks very much