Service rating : My items came exactly as ordered/pictured. It was easy to customise my item and place the order. The engraving was done wonderfully.Product : I got this as a gift for a friend and she couldn't be happier with it.I got the gift bag along with it and it looks exactly as pictured. It's a perfect size for the box the bracelet comes in and they are both top quality.I had my friend's name engraved in it and it came out amazing. I knew I hit a home run when I received the bracelet. The pictures simply don't do this piece justice. It's much more lovely in person.