Returns & Exchanges

Personalised Items: Given the very nature of our personalised products, which are made with your choice of words, our items are non-returnable and non-refundable. However, if the goods you have received are not what you ordered or are defective, please contact our Customer Service team by email at [email protected] within 14 days to discuss an exchange and our return process.

Earrings: All earrings, personalised or non-personalised are not able to be returned for refund or exchange due to hygiene reasons.