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PRIVACY POLICY

We take privacy very seriously at Merci Maman and are committed to safeguarding your online data. We will never collect personal data without your explicit consent. We also never have and never will sell your data to third parties.


WHAT DATA DO WE COLLECT

The personal data we collect during your online experience may include but is not limited to:

first name - last name - email address – delivery & billing addresses - phone number.


WHY AND HOW DO WE USE DATA

When you create an account or make a purchase on our website we need to know the information above so we can fulfil your orders and keep you informed on its status. We ask for your phone number solely in case we have a question regarding your order and need to contact you to avoid delay in the delivery of your order.

To process an order you will need to enter your payment card details in our secure check out. You may also be prompted to enter any standard security details that your card processor requires to help detect fraud. This process is private and secure and takes place in a data-encrypted environment, meaning your details cannot be accessed by anyone.

We may use collected information and statistics to help us develop our website and the services we offer to you. These statistics do not include information that can be used to identify you.

We may engage in online advertising and use data to display personalised adverts that are relevant to you.


REQUEST A COPY OF YOUR DATA

You can ask at any time about what data we hold for you as an individual by emailing us at [email protected] and we will send you a report of the data we have.


UPDATE YOUR DATA OR CLOSE YOUR ACCOUNT

If you find any inaccuracies in your report or if you wish to close your account, please notify us of the relevant change or cancellation at [email protected].

Please note that we may keep hold of some of your information after you have closed your account, only to meet legal requirements as part of our financial records for tax inspection purposes.

If you are not satisfied with the answer given to you, you can make a formal complaint with the Information Commissioners Office on 0303 123 1113.


UNSUBSCRIBE

Where we use your information for emailing purposes, you have the right to unsubscribe at any time. To unsubscribe, simply click on the unsubscribe link the bottom of any marketing email that you received from us, or email our Customer Service team at [email protected].

If you would like to stop receiving our catalogue in the post or if you require further assistance with other types of marketing please email our Customer Service team at [email protected].

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages. Please note that it might take a few days for our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications such as order confirmation of dispatch updates.


COOKIES

There are three main types of cookies we use on our site:

  • Functionality & preference cookies: these enable you to use all the features on our site and remember your preferences – such as your language or currency - so we can give you a seamless and personalised experience.
  • Web analytics cookies: these give helpful information on how customers use our site so we can take measures to improve your online experience with us.
  • Online advertising cookies: these display adverts that are relevant to you and your experience on our site. They also limit the number of times that you can see an ad and help us measure the performance of our marketing campaigns.

Web browsers automatically accept cookies but you can modify your settings to decline them. If you block cookies, you will still be able to use many features of our website, including placing an order, but may have a less personalised experience.

For any additional question regarding our privacy policy and data protection, please email [email protected].

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