Returns & Exchanges

Personalised Items: Given the very nature of our personalised products, which are made with your choice of words, our items are non-returnable and non-refundable. However, if the goods you have received are not what you ordered or are defective, please contact our Customer Service team by email at within 14 days to discuss an exchange and our return process.

Earrings: All earrings, personalised or non-personalised are not able to be returned for refund or exchange due to hygiene reasons.