Returns & Exchanges

In accordance with Article L221-28 of the French Consumer Code, buyers who are non-professional individuals have a cooling-off period of fourteen calendar days from the date of delivery of their order to return the product to the seller for exchange or refund without charge, with the exception of the cost of returning the product.

Warning in the case of personalised products:
Any personalised item cannot be refunded or exchanged unless there is a notable manufacturing defect. In this case only, please send an e-mail to: [email protected] to obtain an exchange or refund for the product concerned. (please check your spam folder if you do not receive a reply within 2 working days).

Additional information:
For hygiene reasons, earrings, personalised or not, cannot be returned.