Here at Merci Maman, we go that extra mile to help you customise your bracelet. Nothing is too much trouble and we love to help, especially if you want to restring your existing bracelet.

All you have to do is fill in the form on this page, print the UK Royal Mail Return Label displayed above (no stamp needed for UK customers), stick it on the front of a well sealed and padded envelope and enclose your 6 digits Order Number and your bracelet.

No additional stamp is needed as this label covers the postage cost. Then you can simply post your envelope in any UK Post Box or Post Office.

For customers living abroad, please send back your bracelet with your 5 digit Order Number to the address that is in our Contact Us section.

We do not want you to be without it for long, as soon as we receive it we will get to work. We will restring your charms and dispatch your bracelet to your address the next working day.

UK Return Label included
Colourful choice of durable, colorfast polyester braids
Quick turnaround

UK - Tracked delivery: 1-3 working days = £3.95 or FREE for orders over £150

UK - Saturday delivery = £9.95

Europe including Switzerland - Express delivery by Chronopost Express: 1-3 working days = £5.95 or free over £150

Rest of the world - Express delivery by DHL: 3-4 working days = £9.95 or FREE for orders over £150

Order any weekday before 1pm for dispatch the same day.

Orders shipped outside the European Union may be liable to taxes, duties, custom charges and extra fees charged by the courier company at destination. Payment will need to be made by the recipient and we cannot be held responsible for any charge once the package has been shipped from our London studio. Please note the custom process might incur additional delays.

To see all the details for delivery, please visit our Delivery Page

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