Restring Service

Details

Here at Merci Maman, we go that extra mile to help you customise your bracelet. Nothing is too much trouble and we love to help, especially if you want to restring your existing bracelet.

All you have to do is fill in the form on this page, print this UK Royal Mail Return Label (no stamp needed for UK customers), stick it on the front of a well sealed and padded envelope and enclose your 6 digits Order Number and your bracelet.

No additional stamp is needed as this label covers the postage cost. Then you can simply post your envelope in any UK Post Box or Post Office.

For customers living abroad, please send back your bracelet with your 5 digit Order Number to the address that is in our Contact Us section.

We do not want you to be without it for long, as soon as we receive it we will get to work. We will restring your charms and dispatch your bracelet to your address the next working day.

UK Return Label included
Colourful choice of durable, colorfast polyester braids
Quick turnaround

Delivery & Returns

UK

Collection at our London (SW6) office = FREE
Royal Mail Tracked delivery: 2-3 working days = £3.95 or FREE for orders over £150
Royal Mail Tracked delivery: 1-2 working days = £5.95
DPD Next Day Delivery (Monday-Friday only) = £9.95

Europe

Tracked delivery with Colissimo: 3-5 working days = £5.95 or FREE for orders over £150
Express delivery by Chronopost: 1-3 working days = £14.95

Switzerland

Tracked delivery with Colissimo: 3-5 working days = £9.95 or FREE for orders over £150
Express delivery by Chronopost: 1-3 working days = £29

Rest of the world

Standard delivery by Royal Mail: 7-10 working days = £9.95 or FREE for orders over £150

Express delivery by DHL: 3-4 working days = £19.95

Order any weekday before 1 pm for dispatch the same day.
To see all the details for delivery, please visit our Delivery Page

Returns

Personalised products are non-returnable and non-refundable. However, if the goods you have received are not what you ordered or are defective, please contact our Customer Service team. Non-personalised products can be returned or exchanged within 14 days.

Please refer to our full T&C for more information.

2 Year Warranty

We know how special each keepsake piece is, which is why we are committed to each piece of jewellery having a guarantee for up to two years from the date of purchase.

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