Privacy Policy

What data do we collect?

The personal data we collect during your online experience may include but is not limited to:

• First name
• Last name
• Email address
• Delivery & billing addresses
• Phone number
• Your email and SMS marketing consent status, including the date, time and method by which you gave consent

Why and how do we use data?

When you create an account or make a purchase on our website we need to know the information above so we can fulfil your orders and keep you informed on their status. We use your email address and phone number to send you service messages about your order, such as order confirmations, dispatch updates, or questions we need to ask you to avoid delays in delivery.

To process an order you will need to enter your payment card details in our secure checkout. You may also be prompted to enter any standard security details that your card processor requires to help detect fraud. This process is private and secure and takes place in a data-encrypted environment, meaning your details cannot be accessed by anyone.

We may use collected information and statistics to help us develop our website and the services we offer to you. These statistics do not include information that can be used to identify you.

We may engage in online advertising and use data to display personalised adverts that are relevant to you.

Email and SMS marketing

If you choose to subscribe to our email and/or SMS marketing, for example through a sign-up form on our website or at checkout, you agree to receive recurring marketing messages from Merci Maman at the email address and/or phone number you provide. These may include offers, new arrivals, and reminders about items left in your shopping cart. Subscribing to email or SMS marketing is not a condition of any purchase, and you can subscribe to one without the other.

Sharing of marketing data

We will not share your email or SMS opt-in data or consent status with any third parties or affiliates for marketing purposes. Email addresses and phone numbers collected for marketing are shared only with service providers that help us deliver our messages, and are never sold, rented or shared for any other purpose.

Request a copy of your data

You can ask at any time about what data we hold for you as an individual by emailing us at [email protected] and we will send you a report of the data we have.

Update your data or close your account

If you find any inaccuracies in your report or if you wish to close your account, please notify us of the relevant change or cancellation at [email protected].

Please note that we may keep hold of some of your information after you have closed your account, only to meet legal requirements as part of our financial records for tax inspection purposes.

If you are not satisfied with the answer given to you, you can make a formal complaint with the Information Commissioner's Office on 0303 123 1113.

Unsubscribe

You have the right to unsubscribe from our email and SMS marketing at any time:

• click the unsubscribe link at the bottom of any marketing email or SMS you receive from us.
• or email our Customer Service team at [email protected].

Unsubscribing from email or SMS marketing will not stop service messages such as order confirmations or dispatch updates.

Cookies

There are three main types of cookies we use on our site:

• Functionality & preference cookies: these enable you to use all the features on our site and remember your preferences – such as your language or currency - so we can give you a seamless and personalised experience.
• Web analytics cookies: these give helpful information on how customers use our site so we can take measures to improve your online experience with us.
• Online advertising cookies: these display adverts that are relevant to you and your experience on our site. They also limit the number of times that you can see an ad and help us measure the performance of our marketing campaigns.

Web browsers automatically accept cookies but you can modify your settings to decline them. If you block cookies, you will still be able to use many features of our website, including placing an order, but may have a less personalised experience. For any additional question regarding our privacy policy and data protection, please email [email protected].