FAQ
What types of jewellery are featured in the new collection?
Our "New In" collection features the latest additions to our jewellery range, including new necklaces, bracelets, rings, earrings, and much more. Please feel free to explore each product and find your next favourite piece.
Our jewellery is delicately hand-engraved to offer a unique and personalised touch, perfect for giving to a friend or loved one, or as a special gift for yourself.
Can I order a personalised piece as a gift?
Yes, you can! Personalised jewellery makes a thoughtful and heartfelt gift. You can add a personal touch by engraving a special name, message, date, or initials on the jewellery. We also offer gift boxes to enhance the gifting experience and make your gift even more special.
How can I personalise a piece of jewellery in this collection?
Personalisation can easily be done by adding initials, names, important dates, or even birthstones to make each piece of jewellery truly unique. You can choose engravings, gemstones, metal types, and other personalisation options directly on the specific product page before purchase. The personalisation options depend on the piece itself, and personalisation may not be possible on all pieces.
What materials are used in this new jewellery collection?
Pieces in our new collection usually include a variety of high-quality materials such as Sterling Silver, 18K Gold Plated and 18K Rose Gold Plated. Each metal is chosen for its durability and aesthetic appeal to ensure you receive a piece that lasts. The metal type varies depending on the specific piece, so be sure to check on the specific product page before purchasing.
Does the jewellery in this collection make good gifts?
Absolutely, every piece of jewellery in our new collection makes the perfect gift for special occasions. Whether you're celebrating a birthday, a wedding, an achievement, or simply to treat your loved ones or friends, our personalised jewellery gifts will add a special and memorable touch.
How can I be sure of the quality of the jewellery?
We are committed to providing our customers with high quality jewellery. Each piece is engraved by hand and then checked before dispatch to ensure that it meets our high standards of quality and finish.
Can I see an example of what my personalised jewellery might look like?
Absolutely! On each product page, we have pictures of what the product will look like, both engraved and worn. This may help to inspire you with details such as chain length and engraving style.
How long does it take to receive a personalised piece from the new collection?
Production time for our personalised jewellery is usually 24-48 hours, as each piece is engraved by hand at our workshop in Paris. Delivery times may vary depending on your location. Click here for the precise delivery time for your location.
What is your returns policy for personalised items?
Due to the personalised nature of this jewellery, returns or exchanges cannot be made. However, if there is a problem with your order, such as a manufacturing fault, please contact us immediately and we will be happy to assist with rectifying the problem. Please see our returns policy for more details on our returns policy.
How do I care for and store the jewellery in this collection?
We recommend keeping your jewellery in a dry place and cleaning it regularly with a soft cloth specially designed for jewellery. Avoid contact with chemicals, perfumes and water to maintain their shine and finish. Click here for more tips on caring for and storing jewellery.