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FAQs
How to personalise a piece of jewellery from the collection?
To create your personalised necklace, bracelet, earring or ring, select your favourite piece and fill out the required fields to add the engraving of your choice. Then, choose the style of the chain, the type of metal (925 sterling silver or 18k gold plated) and your choice of engraving. There is also a box to add any comments that you’d like to let us know about your order.
Is the jewellery hand engraved?
Yes, all the jewellery in this collection is hand-engraved by experienced engravers in our Parisian workshop. This technique ensures that each piece is as unique as your story, with slight variations that make each piece truly one-of-a-kind.
Can I see examples of jewellery already made?
Absolutely! You can see examples shown on our site and each of the product pafes to give you an idea of the aesthetic and quality of our engravings and jewellery.
Do you offer a gift box with purchase?
Yes, every purchase from our collection comes with a free gift box, ready to be given to your loved ones.
Is there a return or refund policy?
We offer a flexible return policy for non-personalised purchases. However, personalised items are non-refundable unless there is a manufacturing defect. Contact us with your order number for any questions.
How long will it take to receive my personalised jewellery order?
Production time for our jewellery is typically 24-48 hours, as each piece is engraved by hand in our workshop in Paris.
Delivery time may vary depending on your location. Click here to get the exact delivery time for your location.
What should I do if my jewellery is damaged upon receipt?
If your item arrives damaged, please contact us immediately. We will be happy to resolve the issue, either through replacement or repair.
Are the materials used sustainable?
Our jewellery is made with high quality materials to ensure durability and resistance in daily life. Our metals are chosen for their aesthetics and their ability to be worn frequently.
How do I care for my jewellery from the Mini Crystal Star collection?
To maintain the beauty and shine of your jewellery, avoid contact with water, perfumes, lotions and chemicals. We recommend cleaning them with a soft cloth and storing them in a dry, secure place when not in use to maintain their shine.