Terms & Conditions
Welcome to Merci Maman Boutique. By browsing our website you are agreeing to the following terms and conditions, which together with our privacy policy govern Merci Maman’s relationship with you.
The term "Merci Maman" or "us" or "we" refers to the owner of the website, whose registered office is 10 rue Chabanais, 75002 Paris, France. The term "you" refers to the user of our website. Your use of this website is subject to the laws of France. The content of this page is subject to change without notice but of course while keeping it within all relevant legislation.
Term of Sale
When you place an order, you must ensure that all the information you provide is true and accurate: billing & delivery address, email address, telephone number. You acknowledge that you are the authorised user of the payment method you have placed the order with and that you have sufficient funds to cover the cost of the goods. Full payment is required before your order can be dispatched.
Prices
Prices are displayed in British Pounds on our UK website, in US Dollars on our US website and in EURO on our European websites. You can select the currency that you prefer by clicking on the relevant country page in the top right hand corner of the desktop or if you are using a mobile or tablet, you will be able to select your preference by using the Menu tab.
If you are purchasing products in a currency different from the currency offered by your bank, you may be charged currency fluctuations and card charges by your bank which can affect the amount stated on your invoice.
Special Offers & Promotional Codes
We may, from time to time, offer discount codes, either directly or via third parties. These codes are redeemable in the ‘discount code’ box that can be found when you reach your Shopping Basket. Codes are valid on specific products and during specific time periods and cannot be exchanged. Special offers are applicable only on full-priced items and cannot be used in conjunction with any other offer or discount.
e-Gift Cards
You may purchase Merci Maman digital gift card to use as a means of payment for your orders, redeemed only on www.mercimamanboutique.com.
Digital gift cards are valid for 12 months from the date of purchase and cannot be extended.
Digital gift cards can be used in several instalments over the 12-month period, so you can pay in full or in part with your gift card, as you prefer.
Digital gift cards can be purchased for a fixed face value of between
and .Gift cards cannot be exchanged for cash.
Cancellation Policy
If you have placed your order before 1pm on a weekday, we will endeavour to prepare your product(s) on the afternoon of the same day.
If you have placed your order after 1pm or on a Saturday/Sunday/bank holiday, your order will be prepared on the morning of the next working day.
The statutory right to cancel an order and obtain a full refund under the Consumer Protection Order 2000 does not apply to personalised items.
Delivery & Shipping
Custom Duties
Warranty
Our jewellery is guaranteed for two years from the date of purchase, subject to approval of the claim by our customer service department. Please notify us of any defects within 14 days of purchase.
Chains in which a link has broken as a result of inappropriate use are not covered by the guarantee.
If you have any questions, please do not hesitate to contact us at [email protected]. We try to reply to all emails within 2 working days (Monday to Friday) and will do our best to find a solution to your problem. Remember to check your junk mail, as our replies often appear there.
Returns & Exchanges
Due to the nature of our products, which are personalised with your words, our items cannot be returned or refunded. However, if the item you have received does not meet your requirements or is faulty, please contact our customer service department within 14 days by email at [email protected] to discuss a solution.
Non-personalised products
If you have decided not to personalise the product and wish to return it, please contact us within 14 days to return the product.
Please note that the jewellery will be refunded at the same value as on the day of purchase. You are responsible for the cost of returning the item.
The choice and purchase of a product are the sole responsibility of the customer. The total or partial impossibility to use the product because of the metal or material does not grant eligibility for compensation or refund. This is not the responsibility of Merci Maman. Please check the metal and material of your chosen piece before purchasing.
For hygiene reasons, earrings cannot be exchanged.
Customer Feedback
Copyright, Trademark & Intellectual Property
The content made available on this site - including but not limited to the site itself, its design, layout, text, photographs, videos, animations, illustrations and logo - are protected by copyright laws worldwide. All such rights are reserved. You may not copy, publish, manipulate, distribute or otherwise reproduce, in any format, any of this content or copies of the content without prior consent from us.
Fine Gold Collection
Because of the fineness of the metal, micro-scratches are part of the appearance of real gold jewellery and cannot be considered a manufacturing defect.
Due to the personalisation of our products, which are engraved with the words you have chosen, our items cannot be returned or refunded.
However, if the product you have received is not what you ordered or is faulty, please contact our customer service team within 14 days by email at [email protected] to discuss how to proceed. Don't forget to check your junk mail, our replies often appear there.