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FAQs
What makes your personalised crystal necklaces and bracelets unique?
Each piece in our collection is designed to tell a unique story, both in its design and through the hand-engraving personalisation process. The brilliance of the crystal combined with personalised engraving transforms each piece of jewellery into an elegant and sparkly work of art.
Can I engrave a personal message on the jewellery?
Absolutely. We offer the option to engrave initials, names or dates on each item, making each piece of jewellery a perfect gift, full of love and personal meaning. The space for engraving varies by piece, so be sure to check the product page of your chosen piece for specific details.
How can I get additional information about a specific product?
To find out more information about a specific product, click on the product you are interested in. You’ll find details on crystal, length, engraving options, and more.
Which special occasion is your personalised crystal jewellery suitable for?
Our jewellery is perfect for any occasion, whether it's a birthday, wedding, or simply adding a touch of sparkle to everyday life. They make a thoughtful and meaningful gift to show your love and appreciation, or simply as a treat for yourself.
How do I place an order for a personalised necklace?
To place an order, choose the piece you like, and select your personalization options from the product page. Once you have made your choice and added your specific details, click on "add to basket" and follow the instructions to finalise the purchase.
How long will it take to create and ship the piece?
The time required to create and ship a personalised piece of jewellery may vary. Please check our shipping page for the most up-to-date information regarding production and delivery times for each country.
Is crystal jewellery a good choice for a gift?
Absolutely, our personalised crystal jewellery is the perfect way to show your love and appreciation. It’s suitable for any special occasion, such as a birthday, wedding, or simply to express your affection. With personalised engraving you can add a personal touch that will make the gift even more special and unique.
Is it possible to update or change an order once it is placed?
We understand the importance of every detail in your personalised jewellery. If you need to update or change your order, we encourage you to contact us as soon as possible. Although some changes may be limited once engraving begins, we will do our best to accommodate your requests.
Can I choose the length of my crystal necklace?
Yes, you can choose the length of your necklace to perfectly suit your style and needs. We understand the importance of detail, which is why we offer different options to create a piece of jewellery tailored to you. The length of chain varies for each product, so we recommend looking on the product page of your chosen piece for the specific chain lengths offered.
How do I keep my crystal jewellery looking in top condition?
To maintain the shine of your crystal jewellery and ensure it stays looking lovely for as long as possible, it is important to clean it regularly with a soft cloth and keep it away from harsh chemicals. Avoid direct impact to preserve its beauty.
What is the return policy for personalised jewellery?
Due to the unique nature of our hand-engraved personalised jewellery, our pieces are generally not eligible for a return. However, we are committed to ensuring customer satisfaction. If you have a problem with your order, please contact us to find a suitable solution. Click here for more information on our returns policy.