Feefo Platinum Trusted Merchant Award 2020
At Merci Maman we are proud to go above and beyond for our customers, helping them with anything and everything, from the smallest question to their most important orders. That’s why, when we were awarded the PLATINUM Trusted Service Award by Feefo for the fifth year in a row, you heard an audible squeal from our amazing Customer Delight Team. The PLATINUM Trusted seal of approval means we’ve been consistently rated between 4.5 to 5 stars in the past 12 months – and we’ve been glowing ever since! It means so much to us to be recognised for helping our customers and providing an excellent service at all stage of the shopping experience: from questions asked to the team, buying online, order preparation, order delivery and overall quality of the experience. It’s truly wonderful for us to see the level of quality of our service remaining so high as it is proof we have managed to grow the business without compromising on the quality delivered to our customers. We wouldn’t be here without your positive reviews so a massive, heartfelt thank you to each and every one of you who have left your feedback.
Not On The High Street Make Awards 2019 - Customer Service
Merci Maman were lucky enough to attend the Not on the High Street’s Make, Do & Meet event 2019. Towards the end of the day Not on the High Street announced the winners of their annual Make Awards. We were nominated for the highly sought after Customer Service Award, and were honoured to be announced as this year’s winners! Not on the High Street shared some stats about our level of service, for example our consistent 4.9/5* Feefo rating and our 2-hour average response time. We are so pleased to have our customer service efforts recognised with this wonderful achievement. Our fantastic team members Marine and Barbara were ecstatic to accept the award and give a few words of thanks to our partners at Not on the High Street, then celebrate with a few glasses of champagne!
Feefo Gold Trusted Merchant Award 2019
Merci Maman has been awarded the GOLD Trusted Service Award by Feefo for the fourth year in a row. It means so much to us to be recognised for helping our customers and providing an excellent service at all stage of the shopping experience: from questions asked to the team, buying online, order preparation, order delivery and overall quality of the experience.
Feefo Gold Trusted Merchant Award 2018
In 2018, Merci Maman won a Feefo Gold Trusted Merchant for the second time, for both our English and French customer service teams. With an independent Trusted Merchant accreditation, a business automatically receives an annual award based on its Feefo service score – rated solely by genuine customers. A Gold Trusted Merchant qualifies by receiving over 100 reviews in a year, with a service rating of above 95%.
Ecommerce Awards 2017
Winner - Small eCommerce Company of the Year
In September 2017, Merci Maman was awarded the Small Ecommerce Company of the Year award! Held in London, the eCommerce Awards has consistently broken new ground in highlighting some of the very best online retailers, online companies, agencies, innovations, products and campaigns the ecommerce industry has to offer and we are very proud to have been selected to win this award.
The Queen’s Award for Enterprise in the International Trade 2017
In 2017, Merci Maman won The Queen’s Award for Enterprise in the International Trade category. Our founder, Beatrice de Montille said: “We are so honoured to receive this award and to be recognised by The Queen for our International Trade strategy. I launched Merci Maman 10 years ago and have since been amazed by the encouragement of the UK, allowing our business to grow both across the country and internationally”. The Queen’s Awards for Enterprise are given to British-based businesses and organisations that excel at international trade, innovation and sustainable development. They are the highest official UK awards for British businesses and have been presented by the Queen since 1965.
Online-only Jewellery Retailer of the Year: Professional Jeweller Awards 2017
Merci Maman was shortlisted as a finalist in the Online-only Jewellery Retailer of the Year category of the Professional Jeweller Awards 2017. The Professional Jeweller Awards were created to honour the achievements of the leading jewellery brands, suppliers and retailers operating in the UK.
Hammersmith & Fulham Brilliant Business Awards 2016 - Best Customer Service
The Hammersmith & Fulham Brilliant Business Awards supports local businesses within the local area, with residents and customers nominating their favourite small business. In 2016, Merci Maman won this award in the Best Customer Service category. We were very proud to be announced as the winner of this award as our local community has meant a lot to us as we have grown.
Feefo Gold Trusted Merchant 2016
In 2016, Merci Maman became a Feefo Gold Trusted Merchant. With an independent Trusted Merchant accreditation, a business automatically receives an annual award based on its Feefo service score – rated solely by genuine customers. A Gold Trusted Merchant qualifies by receiving over 100 reviews in a year, with a service rating of above 95%.
Formidable Ecommercant 2016
In 2016, Merci Maman won the Formidable Ecommercant Award. This award celebrates everything ecommerce and the finalists were chosen according to specific criteria: originality of the offer, design and the ergonomics of the company website as well as their social influence. The awards ceremony was held at Hoche salons in Paris.
Little London Award 2016
The Little London Awards were created to champion excellence in pregnancy, baby and children’s brands. The winners of the Little London Awards are voted for by their readers and is a perfect opportunity to showcase businesses to thousands of new parents and customers. In 2016, Merci Maman was a runner up in the Best Online Retailer category.
Nectar Small Business Awards 2015
The Nectar Small Business Awards celebrate the achievements of successful small businesses and small business owners across the UK, demonstrating excellence in their field. Previous winners of the Nectar Business Small Business Awards include Fraser Doherty of Super Jam (Entrepreneur of the Year, 2009), Warwick Music (Innovation of the Year 2013), NotontheHighStreet.com and Hungryhouse.co.uk who scooped the Online Business of the Year awards in 2010 and 2011 respectively.
Not On The High Street Make Awards 2015 - Partner of the Year
In 2015, Merci Maman was shortlisted for the Partner of the Year award from more than 5,000 other partners on notonthehighstreet.com. Not On The High Street created the Make Awards to celebrate the creativity, entrepreneurship and good old-fashioned hard work of their partners. To be shortlisted in this category was such a huge achievement for us, having only been a partner for 5 years at the time, it felt like real recognition from such a large and varied platform.
Franco British Business Awards 2014
The Franco-British Business Awards (FBBA), organised by the French Chamber of Great Britain under the high patronage of the French Ambassador to the UK and the British Ambassador to France, were launched in 2000 to celebrate bilateral trade and investment on both sides of the Channel. The Franco-British Business Awards acknowledge the accomplishments of French and British companies of all sizes.
EDHEC Entrepreneur of the Year 2014
The Entrepreneur of the Year prize is awarded to an EDHEC Business School graduate and entrepreneur who has contributed to EDHEC’s image as a creator of talent. In 2014, our founder, Beatrice, who is a EDHEC Business alumni, was chosen by to receive their Entrepreneur of the Year Award.