Shipped the same day for all orders placed before 1pm CET, excluding weekends and public holidays.
Extend the life of your Merci Maman jewellery with our repair service. Whether it is a broken bracelet or necklace, or a damaged bail, our team of skilled artisans will carefully restore your favourite pieces to their former beauty.
What we repair:
- Chain or pendant repairs
- Restoration of broken bracelets and necklaces
- Replacement of faulty bails
Conditions:
- Service subject to prior assessment.
- Repairs will only be carried out if they are technically possible.
- Return and outbound shipping costs are the responsibility of the customer.
How does it work?
- Place an order for a quotation or send an email to [email protected]
- Upon receipt of your request, our customer service team will contact you with instructions on how to proceed.
- Once we have received the required information, and subject to the feasibility of repairing your jewellery, you will receive an order link to approve the quotation and complete payment.
- Send us your jewellery (Merci Maman cannot be held responsible for any loss incurred through the shipping provider you choose)
- We carry out the repair and restoration.
- Receive your repaired jewellery, ready to be worn again.
Estimated timeframe: Service completed within 7 to 10 working days after receipt of the jewellery.
Delivery & Returns
UK
Import Fees included
Chronopost or Delivengo Tracked delivery: 3-5 working days = or FREE for orders over
Express delivery by Chronopost: 1-3 working days =
Europe
Tracked delivery with Delivengo: 4-8 working days = or FREE for orders over
Express delivery by Chronopost: 1-3 working days =
Switzerland
Tracked delivery with Colissimo: 2-3 working days = or FREE for orders over
Express delivery by Chronopost: 1 working day =
US
Express delivery by Chronopost: 1-2 working days =
Rest of the world
Tracked delivery by Delivengo: 5-12 working days = or FREE for orders over
Express delivery by Chronopost: 2-3 working days =
Order any weekday before 1 pm for dispatch the same day.
To see all the details for delivery, please visit our Delivery Page
Returns
Personalised products are non-returnable and non-refundable. However, if the goods you have received are not what you ordered or are defective, please contact our Customer Service team. Non-personalised products can be returned or exchanged within 14 days.
Please refer to our full T&C for more information.
2 Year Warranty
We know how special each keepsake piece is, which is why we are committed to each piece of jewellery having a guarantee for up to two years from the date of purchase.
Reviews
- Free delivery
- Engraved by hand in 24hrs
- Complimentary personalisation
- Beautifully packaged
Personalisation Complimentary Hand Engraving on Every Item
Make your words come to life with a meaningful message, chosen by you and hand-engraved by us
IN A HURRY? 24 hour dispatch when you order by 1pm
If you placed your order before 1pm on a weekday, we endeavour to prepare your product in the afternoon of the same day