work with us

Work with us

About us

Merci Maman is a jewellery brand launched in 2007. We design and craft contemporary personalised jewellery engraved by hand in our Paris workshop and shipped worldwide.

Launched in 2007 by Béatrice de Montille, the company’s growth was accelerated in February 2014 when Kate Middleton, Princess of Wales, was spotted wearing a Merci Maman necklace. We have won several awards such as the Queen’s Award for Enterprise in 2017 and 2020, one of the most prestigious awards in the UK.

Most of our sales come from our website, which is driving over 2 million visitors per year.

Our community is growing 350k followers on Instagram and 190k followers on Facebook.


Job Vacancies

Customer Service and BtoB Officer - CDI - Paris 2ème

Merci Maman is looking for a Customer Service Officer for its UK and US markets. Customer satisfaction is at the heart of our concerns. We are constantly striving to offer an exceptional experience before, during and after the purchase by providing personalised responses to each of our customers. Reporting to our Chief Operating officer, this position is available now and based in our Paris atelier.

Key responsibilities:

Platforms - BtoB

  • Product uploads on our different platforms
  • Keep in contact with buyers : account managers
  • Promotion of the products on our different Market places
  • Stock updates

Customer Service

  • Management of daily orders: printing, checking, and updating
  • Management of customer requests and after-sales service by telephone, e-mail, and chat
  • Welcoming customers and taking orders in our showroom
  • Management and analysis of customer satisfaction using our customer satisfaction reporting questionnaire.
  • Analysis of customer feedback and implementation of coordinated actions with our customer service team.


  • Participation in the production and daily dispatch of orders
  • Participation in product development and brainstorming sessions
  • Managing Merci Maman France's participation in temporary sales and trade fairs
We are looking for:
  • Versatile people who want to gain experience in a wide range of areas: management, sales, organisation, production
  • Good interpersonal skills, good writing skills, good elocution
  • Efficiency, organisation, open-mindedness, empathy


  • Start date: ASAP
  • Salary: Depending on experience
  • Skills: French speaker / Native English or fully bilingual

If you have the required skills and experience, please send your CV + motivation letter to [email protected]