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Merci Maman is a Franco-British online jewellery brand, launched in London in 2007. We design and craft contemporary personalised jewellery engraved by hand in our studios, including bracelets, necklaces and accessories for women, men and children, shipped worldwide. Launched 12 years ago by Béatrice de Montille, the company’s growth was accelerated in February 2014 when Kate Middleton, Duchess of Cambridge, was spotted wearing a Merci Maman necklace. We have since become a multi-million-pound business, have won several awards such as the Queen’s Award for Enterprise in 2017, one of the most prestigious awards in Great Britain and we have benefited from increased media attention in the UK but also in France, Germany and in the US. In March 2016 we opened a new office in Paris to develop the French market and in March 2018 we opened an office in Berlin to strengthen our position on the German market.


e-Commerce Merchandiser - Full Time

Fulham, London


Following our growth, we have translated our website in four languages (six sites in total). To accommodate this, we are looking for an e-Commerce Merchandiser who will be responsible for managing our website and keep each platform up to date at all times. You will report to the Head of Digital & e-Commerce.

Key responsibilities include:

  • Keep our website up to date (homepage content, product merchandising and promotions)
  • Create and execute the merchandising strategy for the websites to ensure key products are featured in line with the brand and local requirements
  • Maintain and update the existing portfolio: all product imagery and attributes, including pricing, filters, promotional pricing and translated copy
  • Create new products according to the Brand Marketing Team’s brief
  • Work closely with our Brand Marketing Team and local Marketing Teams to schedule homepage updates, create new categories and content pages alongside promotions to support the marketing campaign calendars
  • Work with the wider eCommerce Team to improve functionality and usability with an aim to increase conversion
  • Work with an SEO agency to implement best practices for both product, category and special landing pages to increase performances

Others:

  • Participate in key event brainstorming sessions
  • Help with the daily production and dispatch of orders during busy periods (Christmas and Mother’s Day)

We are looking for:

  • 2+ year experience in e-commerce merchandising or similar role
  • Experience of e-Commerce platforms, preferably Magento
  • Strong attention to detail
  • A solution finder
  • Strong oral and written communication skills
  • An enthusiastic team player with a positive and can-do attitude

Salary & advantages:

  • Competitive salary based on previous experience
  • End of year bonuses based on performance
  • Pension plan and critical illness cover
  • 25 days’ holidays + bank holidays
  • You will be supported at all times by the Head of Digital & e-Commerce
  • Beautiful office in the heart of Parsons Green

If you have the required skills and experience, please get in touch with Anne-Sophie Deburaux at [email protected]. Please specify e-Commerce Merchandiser in your email subject.

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UX Designer - Full Time

Fulham, London


We are looking to expand our team of 40 with a UX Manager who will be in charge for championing the user experience of our customers. You will report to the Head of Digital & e-Commerce.

Key responsibilities include:

  • Own & deliver an intuitive, efficient and exciting user experience
  • Improve user experience & conversion rate through data analysis
  • Identify how to bridge the gap between present and future experience across multiple touchpoints
  • Work with our developers to make recommendations come to life
  • Extract and analyse data to produce consumer insights from our database and feed marketing teams to drive performance

Others:

  • Participate in key event brainstorming sessions
  • Help with the daily production and dispatch of orders during busy periods

We are looking for:

  • 2+ year experience in a similar role within an e-commerce company
  • Proficient in Google Analytics
  • Strong analytical skills & data-oriented
  • Business acumen
  • Knowledge of CRM tool is a bonus
  • A solution finder
  • An enthusiastic team player with a positive and can-do attitude

Salary & advantages:

  • Competitive salary based on previous experience
  • End of year bonuses based on performance
  • Pension plan, optional health insurance and critical illness cover
  • 25 days holidays + bank holidays
  • You will be supported at all times by the Head of Digital & e-Commerce
  • Beautiful office in the heart of Parsons Green

If you have the required skills and experience, please get in touch with Anne-Sophie Deburaux at [email protected]. Please specify UX Manager in your email subject.


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Hand Engraver- Fixed Term Contract (2 months)

Manchester


We have a very exciting project in the Trafford Centre, Manchester and we are looking for experienced hand engravers for a two month contract (November - December 2019), working alongside sales staff to fulfill Christmas orders for our lovely customers!

Key responsibilities include:

  • Hand engraving our beautiful jewellery (using a pen and a compressor) to the customers’ requirements
  • Assisting the sales staff by taking orders and replenishing stock

Others:

  • Full training will be provided
  • Some weekend work necessary
  • Creative and detail-focussed
  • Able to work in a fast-paced (and Christmassy!) environment
  • Based in Manchester

Competitive salary based on experience

If you have the required skills and experience, please get in touch with Clemmie at [email protected]

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Join our weekly newsletter to get 10% off your first order, as well as special offers, exclusive sales and new collections.