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Engraved by hand

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Merci Maman is a Franco-British online jewellery brand, launched in London in 2007. We design and craft contemporary personalised jewellery engraved by hand in our studios, including bracelets, necklaces and accessories for women, men and children, shipped worldwide. Launched 12 years ago by Béatrice de Montille, the company’s growth was accelerated in February 2014 when Kate Middleton, Duchess of Cambridge, was spotted wearing a Merci Maman necklace. We have since become a multi-million-pound business, have won several awards such as the Queen’s Award for Enterprise in 2017, one of the most prestigious awards in Great Britain and we have benefited from increased media attention in the UK but also in France, Germany and in the US. In March 2016 we opened a new office in Paris to develop the French market and in March 2018 we opened an office in Berlin to strengthen our position on the German market.


PR & Marketing Manager- Full Time

Starting ASAP

Fulham, London


A fantastic opportunity has arisen in our London office for a talented and motivated PR & Marketing Manager. Reporting into the Country Manager, you will be tasked with guiding the overall UK & US marketing strategy for Merci Maman, using your amazing writing skills and having your enviable list of press contacts you with the help of the Digital Marketing Executive will create an engaging customer experience, increase brand awareness and drive business results.

Key responsibilities include:

  • Strategy – Play a key role in developing and implementing the overall marketing strategy for the UK & US to drive brand awareness and sales
  • PR – Sourcing the story, delivering it i.e. writing press releases and proactively calling and pitching content to relevant publications/freelance journalists
  • Budget & Performance Management – Responsible for the UK & US budget and distribution, analyse performance and share with global teams
  • Paid Channels – Create, implement and analyse all paid marketing activities. i.e. print advertising, social media ads, Google Adwords
  • Events – plan, implement and analyse accurate costs and profitability. i.e. Pop-ups, fairs and charity
  • Partnerships – arrange strong partnerships with brands that support Merci Maman’s brand identity and maximise broader business goals
  • CRM – (Ometria) emailing and data analysis. Improving business relationships with customers and focusing on customer retention, engagement and ultimately driving sales growth
  • AWIN – a good understanding and knowledge of other partners
  • Charities – work with our chosen charity, organising fund-raising events and volunteering when necessary
  • Along with this role you will be asked to cover the Digital Marketing Exec so a strong understanding of Instagram and Facebook is also essential
  • Reporting and analysis on all marketing campaigns

Others:

  • Participate in product development and key event brainstorming sessions
  • Help with the daily production & dispatch of orders during busy periods

We are looking for:

  • 4+ year relevant experience in a PR & Marketing role within an e-commerce, children’s brand or creative industry
  • An excellent relationship with the UK press and a black book of contacts
  • Degree in business, marketing, sales or any related field
  • A solution finder
  • Self-motivated and able to prioritise own workloads efficiently; effectively prioritising projects according to tight deadlines
  • Excellent communication skills
  • An enthusiastic team player with a positive and can-do attitude

Salary and advantages:

  • Competitive salary based on previous experience
  • End of year bonuses based on performance
  • Pension plan, optional health insurance and critical illness cover
  • 25 days’ holidays + bank holidays
  • You will be supported at all times by your Country Manager
  • Beautiful office in the heart of Parsons Green

If you have the required skills and experience, please get in touch with Alix Stanworth at [email protected]. Please specify UK/US Marketing Manager in your email subject.


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Junior Graphic Designer - Full Time

Fulham, London


We are looking to expand our team of 40 with a Junior Graphic Designer who will be in charge of developing all visual assets for the brand.

Key responsibilities include:

  • Working closely with the Brand Marketing team defining style guides and ensuring design standards are upheld
  • Designing digital marketing campaigns such as newsletters, digital banners and ads
  • Social Media content creation
  • Printed marketing collaterals
  • Managing and taking ownership of different creative projects simultaneously

Others:

  • Participate in product development and key event brainstorming sessions
  • Help with the daily production & dispatch of orders during busy periods

We are looking for:

  • A degree or HND in Graphic Design with a great eye for detail
  • Keen interest in Branding, Digital Design, Print Design and Typography
  • Excellent understanding of design principles and working knowledge of the Adobe Creative Suite.
  • Must be proficient in Adobe Photoshop, Adobe Illustrator & Adobe Indesign
  • Can work across both Digital and Print
  • Excellent communication and time management skills whilst working closely with our small and cross-functional team in a very fast-paced environment
  • Self-motivated, with the ability to work as part of a team as well as individually
  • Willing to learn new things & actively solve new challenges
  • Previous experience in a similar job is a bonus

Competitive remuneration incl. bonuses, pension plan, health insurance and critical illness cover.

If you have the required skills and experience, please get in touch with Holly Russell-Canty at [email protected]


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Customer Service & Marketing Assistant, Merci Maman Spain & Italy - Fixed Term

Fulham, London

Merci Maman is a Franco-British jewellery brand launched in London in 2007. We design and craft contemporary personalised jewellery engraved by hand in our studios, including bracelets, necklaces and accessories for women, men and children.

Launched 11 years ago by Béatrice de Montille, the company’s growth was accelerated in February 2014 when Kate Middleton, Duchess of Cambridge, was spotted wearing a Merci Maman necklace. We have since become a multi-million-pound business; have won several awards such as the Queen’s Award for Enterprise, one of the most prestigious awards in Great Britain; have translated our website in 4 foreign languages and have opened workshop-style offices in Paris and Berlin.

Merci Maman’s Spanish and Italian online shops were launched in 2018 with great success, and we are now looking for a strong multi-tasking Customer Service & Marketing Assistant to help cover a maternity leave within the Spanish and Italian Marketing team.

Key responsibilities include:

  • Handle customer service enquiries for Spanish and Italian customers
  • Translating newsletters and copy-text of new products into Spanish and assisting with caption writing for social media posts
  • Research partnership opportunities with other brands & bloggers
  • Assist with production and dispatch when required

We are looking for:

  • Spanish native speaker, fluent in Italian and English
  • Excellent writing skills in Spanish, good writing skills in Italian
  • Strong interpersonal skills and a positive, ‘can do’ attitude
  • Experience in dealing with customer service
  • Interest in the gifting industry with a particular focus on parenting and motherhood gifts is desirable.
  • Interest in social media marketing is desirable

Contract: 12 months fixed term, starting from September 2019 to September 2020

Competitive remuneration incl. bonuses, pension plan, health insurance and critical illness cover.

If you have the required skills and experience, please get in touch with Ines Gutierrez, Country Manager for Merci Maman Spain & Italy, on [email protected]

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Join our weekly newsletter to get 10% off your first order, as well as special offers, exclusive sales and new collections.