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Complimentary Personalisation

Engraved by hand in 24hrs

Work With Us

Merci Maman is a Franco-British online jewellery brand, launched in London in 2007. We design and craft contemporary personalised jewellery engraved by hand in our studios, including bracelets, necklaces and accessories for women, men and children, shipped worldwide. Launched 12 years ago by Béatrice de Montille, the company’s growth was accelerated in February 2014 when Kate Middleton, Duchess of Cambridge, was spotted wearing a Merci Maman necklace. We have since become a multi-million-pound business, have won several awards such as the Queen’s Award for Enterprise in 2017, one of the most prestigious awards in Great Britain and we have benefited from increased media attention in the UK but also in France, Germany and in the US. In March 2016 we opened a new office in Paris to develop the French market and in March 2018 we opened an office in Berlin to strengthen our position on the German market.

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German/English – Customer Service Executive

London - Fulham


We are looking to recruit a German/English speaking Customer Service Executive to support our German and English speaking customers and platforms. The role requires an understanding of customer service and e-marketplace platforms, however full training will be provided. The position is full time Monday – Friday, 9am-6pm.


Key responsibilities include:

Customer Services:

  • Manage orders from Merci Maman website on a daily basis: print, check and update customer orders
  • Respond to customer enquiries via phone, email and online chat
  • Monitor customer satisfaction reviews (Feefo - independent review provider)
  • Participate in global share meetings
  • Provide insightful customer feedback to the product development and operations teams
  • E-marketplace Management:

  • Manage orders from e-marketplace platforms on a daily basis: print, check, update and invoice customer orders
  • Operations:

  • Participate to the daily production of orders
  • Dispatch orders using our dispatch system
  • Other:

  • Participate in product development and key event brainstorming sessions

  • We are looking for:

  • A fluent German and English speaker
  • An understanding of Customer Service and E-marketplace platforms
  • A solution finder
  • Excellent communication skills
  • An enthusiastic team player with a positive and can-do-attitude

  • Salary & advantages:

  • Competitive salary based on previous experience
  • End of year bonuses based on performance
  • Pension
  • 25 days’ holidays + bank holidays
  • You will be supported at all times by your Country Manager
  • Beautiful office in the heart of Parsons Green

  • If you have the required skills and experience, please get in touch with Alix at [email protected]


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    Hand Engraver

    London - Fulham


    We are looking for an experienced hand engraver to join our production team in our London office.

    Key responsibilities include:

    • Hand engraving our beautiful jewellery (using a pen and air compressor) to the customers’ requirements
    • Assisting the production staff by fulfilling orders which includes engraving and making jewellery, replenishing stock and assisting with stock takes

    Others:

  • Full training will be provided
  • Full time Monday – Friday but some weekend and evening work will be required
  • Creative and detail-focussed
  • Able to work in a fast-paced environment
  • Based in London
  • Competitive salary based on experience

  • If you have the required skills and experience, please get in touch with Alix at [email protected]

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    ENJOY 10% OFF YOUR FIRST ORDER

    Join our weekly newsletter to get 10% off your first order, as well as special offers, exclusive sales and new collections.