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Work With Us

At Merci Maman we create meaningful, contemporary and personalised jewellery crafted by skilled hands to our beloved customers.

Our online international brand was created 12 years ago in the UK by Béatrice de Montille our charismatic founder and has been growing ever since. The company growth took another dimension when Kate Middleton, Duchess of Cambridge, was spotted wearing a Merci Maman necklace.

We are now a multi-million-pound business and have won several awards, including the Queen’s Award, one of the most prestigious business awards in the UK, which we won in 2017 & 2020.

Today we have offices in London, Paris & Berlin, websites in 5 languages including Italian and Spanish and we trade all over Europe.

Our focus on content, stories and constant feedback from our customers and followers has attracted a community of over 200,000 followers on Instagram.

We have the strong ambition to become a household name in Europe based on the solid values and ethics that define our brand integrity.

Our mission and our passion are to celebrate people, not only by designing meaningful jewellery offered to loved ones, but also by been an employer of choice. Our team is our main priority. We Encourage and foster personal growth and self-realisation of each team member in the best possible environment to Enjoy having fun together, and collectively enjoy the adventure of Merci Maman.


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Brand Marketing & Campaign Manager

London - Fulham


We are looking to recruit a Campaign Manager to join our Brand Marketing Team. The key responsibilities of this role are to propose, develop and implement a strong Merci Maman narrative through written and visual content both digitally and offline. The ideal candidate is a self-starter who thrives a fast-paced entrepreneurial environment with the ability to articulate an appropriate vision and translate it into a plan.

Reporting directly to the Head of Brand Marketing and working closely with our in-house creative team and country focused marketing teams (United Kingdom, France, Germany, USA, Italy and Spain) the role comes with high responsibilities as projects will have a direct influence on performance and sales growth.

It’s a particularly exciting time to join the company as we have recently appointed a new CEO and are experiencing an important period of growth.


Key responsibilities include:

  • Developing and directing content creation for key communication themes and external messages (both digital and offline marketing)
  • Writing inspiring copywriting, storytelling & editorial content
  • Developing offline brand marketing promotional materials (catalogue, leaflet, inserts etc…) according to global and market needs
  • Planning the yearly marketing roadmap supported by the Head of Brand Marketing
  • Planning & coordinating photoshoots. Styling of imagery to populate the website, social media channels and any marketing support with beautiful visuals in line with the brand’s DNA
  • Providing direction and briefs for the in-house creative team
  • Linking between brand and countries to assess what market needs are and deliver content to them on time and on brief
  • Measuring & reporting effectiveness of campaigns to maximise opportunity for brand development

  • We are looking for:

  • Proven experience in building integrated marketing campaigns and highly engaging content for a Direct to Consumer brand. (minimum 3 years’ experience)
  • Obsessed with content creation and storytelling (Impeccable English speaking & writing skills)
  • Great understanding of the market and the Merci Maman values and branding
  • Proactive and organised who can juggle multiple projects at the same time
  • Fantastic communicator and team player, ability to build relationship across the business
  • Ability to react, adapt and work with tight deadlines
  • A creative and innovative heart always looking for ways to improve

  • Bonus Points:

  • Experience within a jewellery brand
  • Experience within an international company
  • Other spoken and written languages such as French, Italian, German and Spanish

  • Salary & advantages:

  • Competitive salary based on previous experience
  • End of year bonuses based on performance
  • Pension
  • 25 days holidays + bank holidays
  • Beautiful office in the heart of Parsons Green
  • Positive and self-motivated team
  • A range of social events: We celebrate our successes and our people

  • If you have the required skills and experience, please get in touch with Marine at [email protected]


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    German/English – Customer Service Executive

    London - Fulham


    We are looking to recruit a German/English speaking Customer Service Executive to support our German and English speaking customers and platforms. The role requires an understanding of customer service and e-marketplace platforms, however full training will be provided. The position is full time Monday – Friday, 9am-6pm.


    Key responsibilities include:

    Customer Services:

  • Manage orders from Merci Maman website on a daily basis: print, check and update customer orders
  • Respond to customer enquiries via phone, email and online chat
  • Monitor customer satisfaction reviews (Feefo - independent review provider)
  • Participate in global share meetings
  • Provide insightful customer feedback to the product development and operations teams
  • E-marketplace Management:

  • Manage orders from e-marketplace platforms on a daily basis: print, check, update and invoice customer orders
  • Operations:

  • Participate to the daily production of orders
  • Dispatch orders using our dispatch system
  • Other:

  • Participate in product development and key event brainstorming sessions

  • We are looking for:

  • A fluent German and English speaker
  • An understanding of Customer Service and E-marketplace platforms
  • A solution finder
  • Excellent communication skills
  • An enthusiastic team player with a positive and can-do-attitude

  • Salary & advantages:

  • Competitive salary based on previous experience
  • End of year bonuses based on performance
  • Pension
  • 25 days’ holidays + bank holidays
  • You will be supported at all times by your Country Manager
  • Beautiful office in the heart of Parsons Green

  • If you have the required skills and experience, please get in touch with Alix at [email protected]


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    Hand Engraver

    London - Fulham


    We are looking for an experienced hand engraver to join our production team in our London office.

    Key responsibilities include:

    • Hand engraving our beautiful jewellery (using a pen and air compressor) to the customers’ requirements
    • Assisting the production staff by fulfilling orders which includes engraving and making jewellery, replenishing stock and assisting with stock takes

    Others:

  • Full training will be provided
  • Full time Monday – Friday but some weekend and evening work will be required
  • Creative and detail-focussed
  • Able to work in a fast-paced environment
  • Based in London
  • Competitive salary based on experience

  • If you have the required skills and experience, please get in touch with Alix at [email protected]

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    ENJOY 10% OFF YOUR FIRST ORDER

    Join our weekly newsletter to get 10% off your first order, as well as special offers, exclusive sales and new collections.