Free Delivery Worldwide

Engraved by hand

Made in 24hrs in London

French at heart

Work With Us

Merci Maman is a Franco-British online jewellery brand, launched in London in 2007. We design and craft contemporary personalised jewellery engraved by hand in our studios, including bracelets, necklaces and accessories for women, men and children, shipped worldwide. Launched 12 years ago by Béatrice de Montille, the company’s growth was accelerated in February 2014 when Kate Middleton, Duchess of Cambridge, was spotted wearing a Merci Maman necklace. We have since become a multi-million-pound business, have won several awards such as the Queen’s Award for Enterprise in 2017, one of the most prestigious awards in Great Britain and we have benefited from increased media attention in the UK but also in France, Germany and in the US. In March 2016 we opened a new office in Paris to develop the French market and in March 2018 we opened an office in Berlin to strengthen our position on the German market.


Jewellery Designer & Sourcing Manager - Full Time


We are looking to expand our team of 40 with a Jewellery Designer & Sourcing Manager who will be in charge of designing and developing high quality products ready to be launched on Merci Maman.

Key responsibilities include:

  • Work with the Brand Marketing team to design new products through drawings and technical sheets
  • Source manufacturers and suppliers to produce the jewellery
  • Manage the production process of samples by communicating with manufacturers on details including design specifications and timelines
  • Be the guarantor of quality, price targets and intent for each design
  • Maintain an accurate and consistent information flow between design, production, operations, and marketing teams to support the launch of new products
  • Create and maintain great working relationships with manufacturers
  • Successfully track and coordinate multiple design projects simultaneously
  • Help with the daily production and dispatch of orders during busy periods

Our bright and shiny candidate will have/be:

  • Jewellery design degree and 2+ year experience in similar role necessary
  • Proficiency in CAD (matrix, rhino)
  • Production & manufacturing experience
  • Strong organisation and ability to plan projects and meet deadlines
  • Highly detail oriented
  • Great communication and people skills
  • Problem solving skills
  • Able to work in a fast-paced environment
  • A great team player

Salary & advantages:

  • Competitive salary based on previous experience
  • End of year bonuses based on global and individual performance
  • Pension plan, optional health insurance and critical illness cover
  • 25 days holidays + bank holidays
  • Some travelling will be involved to visit our suppliers and manufacturers

  • If you have the required skills and experience, please get in touch with Claire Roqueplo, Head of Brand Marketing, at [email protected]


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    UX Designer - Full Time

    Fulham, London


    We are looking to expand our team of 40 with a UX Manager who will be in charge for championing the user experience of our customers. You will report to the Head of Digital & e-Commerce.

    Key responsibilities include:

    • Own & deliver an intuitive, efficient and exciting user experience
    • Improve user experience & conversion rate through data analysis
    • Identify how to bridge the gap between present and future experience across multiple touchpoints
    • Work with our developers to make recommendations come to life
    • Extract and analyse data to produce consumer insights from our database and feed marketing teams to drive performance

    Others:

    • Participate in key event brainstorming sessions
    • Help with the daily production and dispatch of orders during busy periods

    We are looking for:

    • 2+ year experience in a similar role within an e-commerce company
    • Proficient in Google Analytics
    • Strong analytical skills & data-oriented
    • Business acumen
    • Knowledge of CRM tool is a bonus
    • A solution finder
    • An enthusiastic team player with a positive and can-do attitude

    Salary & advantages:

    • Competitive salary based on previous experience
    • End of year bonuses based on performance
    • Pension plan, optional health insurance and critical illness cover
    • 25 days holidays + bank holidays
    • You will be supported at all times by the Head of Digital & e-Commerce
    • Beautiful office in the heart of Parsons Green

    If you have the required skills and experience, please get in touch with Anne-Sophie Deburaux at [email protected]. Please specify UX Manager in your email subject.

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    Hand Engraver- Fixed Term Contract (2 months)

    Manchester


    We have a very exciting project in the Trafford Centre, Manchester and we are looking for experienced hand engravers for a two month contract (November - December 2019), working alongside sales staff to fulfill Christmas orders for our lovely customers!

    Key responsibilities include:

    • Hand engraving our beautiful jewellery (using a pen and a compressor) to the customers’ requirements
    • Assisting the sales staff by taking orders and replenishing stock

    Others:

    • Full training will be provided
    • Some weekend work necessary
    • Creative and detail-focussed
    • Able to work in a fast-paced (and Christmassy!) environment
    • Based in Manchester

    Competitive salary based on experience

    If you have the required skills and experience, please get in touch with Clemmie at [email protected]

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    UK Customer Service - Part-Time

    Fulham, London


    We are looking to recruit a part-time Customer Service Executive to work 2 days a week on a Thursday and Friday (initial 3 month contract) to work alongside the Customer Service Manager in our Parsons Green office in London

    Key responsibilities include:

    Customer Services:

    • Manage orders from Merci Maman website on a daily basis: print, check and update customer orders
    • Respond to customer enquiries via phone, email and online chat
    • Monitor customer satisfaction reviews (Feefo - independent review provider)
    • Provide insightful customer feedback to the product development and operations teams

    Operations:

    • Participate with the daily production of orders
    • Dispatch orders using our dispatch system

    We are looking for:

    • Excellent communication skills
    • Previous experience in customer services an advantage
    • A solution finder
    • An enthusiastic team player with a positive and can-do-attitude

    Salary & Advantages:

    • Competitive salary
    • Full training provided
    • Beautiful office in the heart of Parsons Green

    If you have the required skills and experience, please send your CV and covering letter to Alix at [email protected]

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    ENJOY 10% OFF YOUR FIRST ORDER

    Join our weekly newsletter to get 10% off your first order, as well as special offers, exclusive sales and new collections.