Modification of your jewelry

In stock

Maximum 1000 characters


At Merci Maman, we do everything we can to help you personalise your bracelet. Nothing is impossible and we love to help, especially if you want to adapt your existing bracelet to add new family members or other changes in your life.

All you have to do is fill in the form on this page and return your bracelet with the order number to the address below. The shipping method you choose is your responsibility*:

Astley Clarke Ltd.
For Merci Maman Ltd.
1-2 Junction Mews
London W2 1PN  

In order to find all the information relating to your bracelet, please enclose your order number with the parcel.
Please close your envelope properly and protect the jewel well.

Please note that the average time for this process is 5 to 6 weeks in total

* Merci Maman cannot be held responsible for non-receipt of jewellery.

When you place an order for a service (change of cord, modification of jewellery, addition of an engraving), the order is kept for up to 3 months from the date of the order. After 3 months, if we have not received your jewellery, your order will be cancelled with no possibility of a refund.

Delivery & Returns
USA & Canada

Express delivery by Chronopost: 1-2 working days = $9.95 or free over $200

Order any weekday before 1pm (GMT) for dispatch the same day.

Learn more about each delivery method on our Delivery page.


Personalised products are non-returnable and non-refundable. However, if the goods you have received are not what you ordered or are defective, please contact our Customer Service team. Non-personalised products can be returned or exchanged within 14 days.

Please refer to our full T&C for more information.

2 Year Warranty

We know how special each keepsake piece is, which is why we are committed to each piece of jewelry having a guarantee for up to two years from the date of purchase.

  • Free delivery over $200
  • Engraved by hand in 24hrs
  • Complimentary personalization
  • Beautifully packaged

Personalization Complimentary Hand Engraving on Every Item

Make your words come to life with a meaningful message, chosen by you and hand-engraved by us

hand-engraved merci maman

IN A HURRY? 24 hour dispatch when you order by 1pm

If you placed your order before 1pm on a weekday, we endeavour to prepare your product in the afternoon of the same day