Restring Service

Details

Customer service is an important part of our philosophy. That's why we actively support our customers even after the purchase. Have you worn your favourite bracelet so much that the band has worn down a bit? Then you have come to the right place to renew it!

It's as simple as this: choose one of our beautiful band colours, submit the order and please send us your bracelet by post to the following address:

Merci Maman
3 Impasse de la Planchette
75003 Paris
France

IMPORTANT: Please send us your order number, which you will receive with this order. We recommend insured shipping.

Delivery & Returns

UK

Collection at our London (SW6) office = FREE
Tracked delivery: 2-3 working days = £3.95 or FREE for orders over £150
Tracked delivery: 1-2 working days = £5.95
Saturday delivery = £9.95

Europe

Tracked delivery with Colissimo: 3-5 working days = £5.95 or FREE for orders over £150
Express delivery by Chronopost: 1-3 working days = £14.95

Switzerland

Tracked delivery with Colissimo: 3-5 working days = £9.95 or FREE for orders over £150
Express delivery by Chronopost: 1-3 working days = £29

Rest of the world

Standard delivery by Royal Mail: 7-10 working days = £9.95 or FREE for orders over £150

Express delivery by DHL: 3-4 working days = £19.95

Order any weekday before 1 pm for dispatch the same day.
To see all the details for delivery, please visit our Delivery Page

Returns

Personalised products are non-returnable and non-refundable. However, if the goods you have received are not what you ordered or are defective, please contact our Customer Service team. Non-personalised products can be returned or exchanged within 14 days.

Please refer to our full T&C for more information.

2 Year Warranty

We know how special each keepsake piece is, which is why we are committed to each piece of jewellery having a guarantee for up to two years from the date of purchase.

Call us on +33(0)1 49 24 93 76 (Monday to Thursday from 10am to 6pm. Friday from 10am to 4:30pm) or fill in the form on our contact page.

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