We know how important it is to update your piece of jewellery with the names of new loved ones as your family grows, and we’re here to help.
Send us your jewellery to the address below in a well-sealed and padded envelope, together with the Order ID Number, your contact details, and the additional engraving required. Please include any other special instructions that you may have in the comment box provided. The shipping method you choose is your responsibility*:
Merci Maman
10 rue Chabanais
75002 Paris
France
Upon receipt, we will arrange for our expert engravers to incorporate the additional engraving to your special piece and your jewellery will be speedily returned to you.
The additional engraving is free of charge, only the shipping costs will be added in the shopping cart.
* Merci Maman cannot be held responsible for the non-receipt of jewellery or for any customs duties incurred.
When you place an order for a service (change of cord, modification of jewellery, addition of an engraving), the order is kept for up to 3 months from the date of the order. After 3 months, if we have not received your jewellery, your order will be cancelled with no possibility of a refund.
Delivery & Returns
UK
Import Fees included
Chronopost or Delivengo Tracked delivery: 3-5 working days = or FREE for orders over
Express delivery by Chronopost: 1-3 working days =
Europe
Tracked delivery with Delivengo: 4-8 working days = or FREE for orders over
Express delivery by Chronopost: 1-3 working days =
Switzerland
Tracked delivery with Colissimo: 2-3 working days = or FREE for orders over
Express delivery by Chronopost: 1 working day =
US
Tracked delivery by Delivengo: 5-12 working days = FREE on all orders
Express delivery by Chronopost: 1-2 working days =
Rest of the world
Tracked delivery by Delivengo: 5-12 working days = or FREE for orders over
Express delivery by Chronopost: 2-3 working days =
Order any weekday before 1 pm for dispatch the same day.
To see all the details for delivery, please visit our Delivery Page
Returns
Personalised products are non-returnable and non-refundable. However, if the goods you have received are not what you ordered or are defective, please contact our Customer Service team. Non-personalised products can be returned or exchanged within 14 days.
Please refer to our full T&C for more information.
2 Year Warranty
We know how special each keepsake piece is, which is why we are committed to each piece of jewellery having a guarantee for up to two years from the date of purchase.
Reviews
- Free delivery
- Engraved by hand in 24hrs
- Complimentary personalisation
- Beautifully packaged
Personalisation Complimentary Hand Engraving on Every Item
Make your words come to life with a meaningful message, chosen by you and hand-engraved by us
IN A HURRY? 24 hour dispatch when you order by 1pm
If you placed your order before 1pm on a weekday, we endeavour to prepare your product in the afternoon of the same day