Returns & Exchanges

Personalised Items: Any personalised item cannot be refunded or exchanged unless there is a notable manufacturing defect. In this case only, please send an e-mail to: [email protected] to obtain an exchange or refund for the product concerned. (please check your spam folder if you do not receive a reply within 2 working days).

Earrings: For hygiene reasons, earrings, personalised or not, cannot be returned.