We know how important it is to update your piece of jewelry with the names of new loved ones as your family grows, and we’re here to help.
Send us your jewelry in a well-sealed and padded envelope to our Paris studio, together with the Order ID Number, your contact details, and the additional engraving required. Please include any other special instructions that you may have in the comment box provided. We would recommend that you use a Signed For Delivery service.
Merci Maman
10 rue Chabanais
75002 Paris
France
Upon receipt, we will arrange for our expert engravers to incorporate the additional engraving to your special piece and your jewelry will be speedily returned to you.
The additional engraving is free of charge, only the shipping costs will be added to the shopping cart.
When you place an order for a service (change of cord, modification of jewellery, addition of an engraving), the order is kept for up to 3 months from the date of the order. After 3 months, if we have not received your jewellery, your order will be cancelled with no possibility of a refund.
USA & Canada
Home delivery by Delivengo: 7-13 working days = $9.95 or free over $200
Order any weekday before 1pm (GMT) for dispatch the same day.
Learn more about each delivery method on our Delivery page.
Returns
Personalised products are non-returnable and non-refundable. However, if the goods you have received are not what you ordered or are defective, please contact our Customer Service team. Non-personalised products can be returned or exchanged within 14 days.
Please refer to our full T&C for more information.
We know how special each keepsake piece is, which is why we are committed to each piece of jewelry having a guarantee for up to two years from the date of purchase.
- Free delivery over $200
- Engraved by hand in 24hrs
- Complimentary personalization
- Beautifully packaged
Personalization Complimentary Hand Engraving on Every Item
Make your words come to life with a meaningful message, chosen by you and hand-engraved by us
IN A HURRY? 24 hour dispatch when you order by 1pm
If you placed your order before 1pm on a weekday, we endeavour to prepare your product in the afternoon of the same day